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Returns & Refunds

Last updated: 28 September 2026

At WaxOrbit, every order is carefully checked and packed. Because our products are fragrance items that cannot be resold once opened or used, we follow a strict but simple returns and refunds policy. Please read it carefully before placing your order.

1. Our policy in short

  • We do not accept returns or give refunds for change of mind, not liking the fragrance, ordering the wrong product, or any other personal reason.
  • We only offer a return, replacement or refund if your product arrives damaged during shipping.
  • An unboxing video is compulsory. Without a clear, continuous and unedited unboxing video, we cannot process any return, replacement or refund.

2. When a return or refund is accepted

We will process a return, replacement or refund only if all of the following are true:

  1. The product was damaged during shipping (for example broken, crushed or leaking) when it reached you.
  2. You recorded a complete unboxing video that meets the rules in Section 3 below.
  3. You contact us within 48 hours of delivery with your order number and the video.

3. Unboxing video rules

To be accepted, your unboxing video must:

  • be one continuous video, with no cuts, pauses or edits;
  • start with the sealed, unopened package, clearly showing the shipping label (your name and order details) and all sides of the package;
  • show the package being opened on camera;
  • clearly show the damaged product and the damage.

If the package was opened without recording a video, or the video is edited, cut, unclear or does not show the sealed package and shipping label, we will not be able to process a return, replacement or refund.

Tip: start recording before you pick up the scissors, and keep recording until the product is fully out of the box.

4. When returns and refunds are NOT accepted

We cannot accept returns or offer refunds in these cases:

  • the package was opened without an unboxing video;
  • the video is edited, incomplete or does not meet the rules above;
  • the request is made more than 48 hours after delivery;
  • change of mind, or you do not like the fragrance or how strong it is;
  • the product has been used, even partly;
  • natural fading or change of fragrance over time, which is normal for all fragrance products;
  • damage caused after delivery, or by misuse, heat, sunlight or improper storage;
  • small differences in colour, shape, packaging or finish from the product photos;
  • products bought on sale or with a discount, unless they arrived damaged in shipping (with a valid video).

5. How to request a return or refund

  1. Contact us within 48 hours of delivery by email at shopwaxorbit@gmail.com or on WhatsApp at +91 91065 46581.
  2. Share your order number, a short description of the problem, and your unboxing video (and photos, if possible).
  3. Keep the product, the outer box and all packing material until your request is settled.
  4. Our team will review your request and reply within 2 to 3 business days.

6. What happens after approval

Once your request is approved, we will offer you one of the following:

  • a free replacement of the same product (if in stock), or
  • a full refund of the amount paid for the damaged product.

If we need the damaged product back, we will arrange the pickup or share return instructions. Please do not send any product back without talking to us first – returns sent without approval will not be accepted.

7. How and when refunds are paid

  • Refunds are sent to your original payment method (card, UPI, net banking or wallet).
  • Refunds are processed within 5 to 7 business days after approval. Your bank or payment provider may take a few more days to show it in your account.
  • If only some items in your order were damaged, only those items are refunded.

8. Order cancellation

  • You can cancel your order before it is dispatched by contacting us. Once an order has been dispatched, it cannot be cancelled.
  • Orders cancelled before dispatch are refunded in full to the original payment method.
  • If you refuse to accept a delivery without a valid reason, the order is treated as a failed delivery (see our Shipping & Delivery Policy).

9. Contact us

For any question about returns, refunds or cancellations:

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