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Privacy Policy

Last updated: 11 October 2026

WaxOrbit (“WaxOrbit”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit or shop on waxorbit.com (the “Website”), how we use it, who we share it with, how we use cookies and browser storage, and the choices you have.

By using our Website or placing an order, you agree to this Privacy Policy. If you do not agree, please do not use the Website.

1. Who we are

WaxOrbit is an online store selling home, personal and car fragrance products, based in Vadodara, Gujarat, India.

2. Information we collect

Information you give us

  • Order and account details: your name, billing and shipping address, email address, phone number and, if you choose to give it, your WhatsApp number.
  • Account login: if you create an account, your email address and a password (stored in encrypted form – we cannot see it).
  • Messages: anything you send us through our Contact page, email or WhatsApp, including photos and unboxing videos you share for a return or refund request.
  • Marketing choice: whether you ticked “Email me with news and offers” at checkout.
  • Saved checkout details: if you tick “Save this information for next time”, we keep your address details so the checkout can be filled in for you on your next order.

Payment information

All payments are made online and processed by our payment partner Razorpay. Your card, UPI or net banking details are entered directly with Razorpay. We never see or store your full card number, CVV, UPI PIN or banking passwords. We only receive a payment reference, the amount and whether the payment was successful.

Information collected automatically

  • Your IP address, browser type, device type and pages visited.
  • Cookies and similar browser storage that keep your cart, login and wishlist working and make our pages load faster. See section 6 (Cookies and browser storage) for full details.
  • How you reached our Website (for example from Instagram, a search engine or directly), which helps us understand which channels work.

3. How we use your information

We use your information to:

  • process, pack, ship and deliver your orders;
  • send order confirmations, shipping updates and delivery information by email, SMS or WhatsApp;
  • verify payments and prevent fraud;
  • handle returns, refunds, complaints and customer support requests;
  • manage your account and saved details;
  • send you offers and news, only if you have opted in (you can unsubscribe at any time);
  • improve our Website, products and services;
  • meet our legal, tax and accounting obligations.

4. Who we share your information with

We do not sell or rent your personal information to anyone. We only share it with trusted partners who need it to provide our service:

  • Courier and logistics partners – your name, address and phone number, so they can deliver your order.
  • Payment partner (Razorpay) – to process payments securely.
  • Website hosting, email and messaging service providers – to run our Website and send you order updates.
  • Google Fonts – our text fonts are loaded from Google’s servers, so Google receives your IP address when a page loads. Google Fonts does not set cookies.
  • Government or legal authorities – when required by law, court order or to protect our rights, customers or the public.

These partners may only use your information to perform their service for us.

5. How long we keep your information

We keep your information only as long as needed:

  • Order and invoice records: as long as required by Indian tax and accounting laws (usually up to 8 years).
  • Account details: until you ask us to delete your account.
  • Saved checkout details: up to 30 days after your last order, unless you save them again.
  • Contact messages and return videos: as long as needed to resolve your request, and a reasonable time after.
  • Cookies and browser storage: for the periods listed in section 6.

6. Cookies and browser storage

A cookie is a small text file that a website stores in your browser. We also use similar browser storage. This section explains what we use and how you can control it.

When you first visit our Website, a banner asks you to choose “Accept all” or “Reject non-essential”. You can change your choice at any time by clicking “Cookie settings” at the bottom of any page.

a) Strictly necessary (always on)

These are needed for the shop to work, so they do not need your consent. They do not track you across other websites.

  • wo_consent – remembers your cookie choice (“Accept all” or “Reject non-essential”). Kept for 180 days.
  • woocommerce_cart_hash and woocommerce_items_in_cart – keep track of what is in your cart. Deleted when you close your browser.
  • wp_woocommerce_session_* – keeps your cart and checkout session. Kept for 2 days.
  • waxorbit_wishlist – remembers your wishlist when you are not logged in. Kept for 30 days.
  • wo_checkout_saved – remembers your checkout details for next time, only if you choose to save them. Kept for 30 days.
  • wordpress_logged_in_* and wordpress_sec_* – keep you logged in to your account and protect it. Deleted when you close your browser, or kept for 14 days if you tick “Remember me”.
  • wordpress_test_cookie – checks that your browser accepts cookies when you log in. Deleted when you close your browser.

Faster loading (browser storage): to make pages load faster on later visits, your browser keeps copies of our Website’s own public files, such as styles, scripts, fonts and images. This storage contains no personal information and is not used to identify or track you. It refreshes automatically when we update the Website, and you can clear it at any time in your browser settings.

b) Analytics (only with your consent)

Analytics cookies help us understand which pages and products are popular so we can improve the Website. They are only used if you click “Accept all”. We do not currently use any analytics cookies.

c) Marketing (only with your consent)

Marketing cookies help us measure our ads and show you relevant offers on other websites. They are only used if you click “Accept all”. We do not currently use any marketing cookies.

If we start using analytics or marketing tools in the future, we will list them here, and they will only run after you click “Accept all”.

d) Third-party cookies

When you pay, our payment partner Razorpay may set its own cookies for security and fraud prevention. These are covered by Razorpay’s privacy policy.

e) Your choices

  • Click “Cookie settings” at the bottom of any page to change your choice at any time. If you withdraw consent, the related cookies are removed and the page reloads.
  • You can also block or delete cookies and stored website data in your browser settings. If you block strictly necessary cookies, parts of the Website, such as the cart, login and checkout, may not work.

7. How we protect your information

Our Website uses SSL encryption (the padlock in your browser). Access to customer information is limited to people who need it to run the store. While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure.

8. Your rights

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may:

  • ask for a summary of the personal information we hold about you;
  • ask us to correct or update inaccurate information;
  • ask us to delete your information (except what we must keep by law);
  • withdraw your consent to marketing messages at any time;
  • change or withdraw your cookie consent at any time using “Cookie settings” at the bottom of any page;
  • raise a complaint with our Grievance Officer (see below).

To make a request, email us at shop@waxorbit.com. We may need to verify your identity before acting on it.

9. Children

Our Website is not intended for anyone under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will delete it.

10. Links to other websites

Our Website may link to other sites such as Instagram, Facebook or WhatsApp. We are not responsible for their privacy practices. Please read their privacy policies separately.

11. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date.

12. Grievance Officer

In line with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of our Grievance Officer are given below:

  • Name: Lukman
  • Designation: Founder, WaxOrbit
  • Email: shop@waxorbit.com
  • WhatsApp: +91 91065 46581 (Monday to Saturday, 10:00 AM to 6:00 PM)
  • Address: Vadodara, Gujarat, India

We will acknowledge your complaint within 48 hours and resolve it within one month from the date we receive it.

13. Contact us

If you have any questions about this Privacy Policy, email us at shopwaxorbit@gmail.com, message us on WhatsApp at +91 91065 46581, or use our Contact page.

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