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Shipping & Delivery

Last updated: 28 September 2026

We want your WaxOrbit order to reach you safely and on time. This page explains how, when and where we ship.

1. Where we deliver

We deliver across India (PAN-India) through trusted courier partners. At the moment we do not ship outside India.

A few remote PIN codes may not be served by our courier partners. If your PIN code is not serviceable, we will contact you and cancel the order with a full refund of any amount paid.

2. Shipping charges

  • FREE shipping on all orders of ₹999 and above.
  • For orders below ₹999, a small shipping charge applies. The exact shipping charge is always shown at checkout before you pay.

3. Order processing time

  • Every order is packed by hand. Orders are usually processed and dispatched within 1 to 3 business days of being placed.
  • Orders placed on Sundays or public holidays are processed on the next business day.
  • During sales, festivals or peak seasons, processing may take a little longer.

4. Delivery time

Delivery time depends on your city and area. After dispatch, orders usually arrive within:

  • Metro cities (Mumbai, Delhi NCR, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad): 3 to 5 business days
  • Other cities and towns: 5 to 7 business days
  • Remote areas, hilly regions, North-East states, Jammu & Kashmir, Ladakh and islands: 7 to 12 business days

These are estimates, not guarantees. Delivery may be delayed by weather, festivals, strikes, local restrictions, courier issues or other events outside our control. We are not responsible for delays caused by the courier partner, but we will always help you follow up on your shipment.

5. Order tracking

  • Once your order is dispatched, we will send you the tracking details by email, SMS or WhatsApp.
  • You can also check your order status anytime on our Track Order page or in My Account → Orders.
  • Tracking information may take up to 24 hours to update after dispatch.

6. Payment

  • We do not offer Cash on Delivery (COD). All orders must be paid online at checkout.
  • You can pay securely by UPI, debit or credit card, net banking or wallet through our payment partner, Razorpay.
  • Your order is processed only after the payment is successful.

7. Delivery attempts and failed deliveries

  • The courier partner will usually make up to 3 delivery attempts. Please keep your phone reachable so they can contact you.
  • If delivery fails because of a wrong or incomplete address, an unreachable phone, the customer being unavailable or refusing the order, the package will be returned to us.
  • For returned orders, we will refund the product amount after deducting the shipping and return charges, or reship the order after you pay the shipping charges again.

8. Address and contact details

  • Please enter your complete address, correct PIN code and a working phone number at checkout.
  • If you need to change your address, contact us as soon as possible. We can only change it before the order is dispatched.
  • We are not responsible for delays or non-delivery caused by an incorrect address given at checkout.

9. Damaged or tampered package

  • If the outer package looks damaged, opened or tampered with, you may refuse to accept it and contact us right away.
  • If you accept the package, record a complete, continuous unboxing video before and while opening it. Without this video, we cannot accept any claim for damage. See our Returns & Refunds Policy for the full rules.

10. Contact us

For any question about shipping or delivery:

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